Responsabilidades e atribuições
Come work for a large global financial and insurance products company!
This is your chance !!
Start a successful career in a renowned company in the international market!
Great opportunity!
Global insurance and asset management company seeks a responsible, organized, dynamic and team-oriented person
- This role consolidates two existing Cisco-focused network positions (Senior and Principal) into a single Infrastructure Engineer role covering network and telephony support
- The position owns Cisco infrastructure patching, daily incident management, change management and testing, AGCS coordination, and recurring AZL reporting, while also supporting legacy call recording platforms
- It carries forward the remaining DC Exit project work through close (targeted September) and supports transition from Cisco to Content Guru
- As DC Exit concludes and the Content Guru migration progresses, the role is expected to right-size ongoing Cisco support in line with decreasing demand
- Business Context
- and Key Challenges:
- Supports Cisco network and telephony
- infrastructure, including legacy call recording platforms, with
- coordination into AGCS and recurring AZL operational reporting
- First 3–6 months: close out remaining
- DC Exit deliverables (target completion September), maintain
- incident/patch cadence without disruption, and begin supporting the
- Cisco-to-Content Guru cutover for telephony
- Key priorities: DC Exit wind-down and
- clean handover, Cisco-to-Content Guru migration support, and progressively
- right-sizing the Cisco support model as legacy demand decreases
- Key Responsibilities:
- Execute and coordinate Cisco
- infrastructure patching cycles across network and telephony platforms,
- minimizing service impact
- Manage and resolve daily incidents
- across Cisco network, telephony, and legacy call recording platforms
- within SLA
- Submit, test, and verify
- infrastructure and telephony changes through the change management
- process, confirming successful implementation
- Coordinate with AGCS on network and
- telephony support activities and recurring status/operational reporting
- Produce and maintain recurring AZL
- reporting on incident, change, and infrastructure health metrics
- Deliver remaining DC Exit project
- tasks through close, ensuring documented handover of
- migrated/decommissioned components
- Support the Cisco-to-Content Guru
- telephony transition, including maintenance verification and knowledge
- transfer for legacy call recording platforms
- Progressively scale down and document
- the Cisco support model (runbooks, lessons learned) as the platform is
- retired
